Processing Time - All items in my shop are made and ready to ship! Typically, orders are processed the same day as purchased and shipped the same day too! The only exception is items ordered in the evening once the post office is closed - in that event, your items will ship the next morning.
Tracking and Insurance is Provided.
Return Policy - All of my candles come with a 100% Money Back Scent and Performance Guarantee! If you don't agree that our candles last longer, perform better, and smell better than any other candle on the market, you may request a purchase price refund within 30 days of purchase.
- Refunds - Shipped Items - Please inspect your order as soon as it arrives and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right. Please contact us right away at StrictlyWicks@gmail.com or by text/phone at 217-552-2722 and we will work together to find a solution.
- Refunds - Local Delivery or Pick-Up -
If you are not happy with your purchase and would like a refund, please contact me right away at StrictlyWicks@gmail.com or by text/phone at 217-552-2722 and we will work together to find a solution. If you choose to return the item, you can choose to have your item picked up or you can choose to drop it off. Once we have your item, you will be automatically refunded on your original payment method.
Care Instructions - To ensure you get the full burn time of your candle, trim the wick to 1/4" - 1/8" every time you light it. Start at 1/4" - if the flame seems too big or is moving a lot without a breeze, blow out the flame and re-trim it to 1/8" and relight it.
Trimming the wick each time helps to:
** It is my ultimate goal that you love your candle purchase ~ If you ever have any questions about your candle, you can always contact me via email at StrictlyWicks@gmail.com or by text/phone at 217-552-2722 - I'm always available to help! **